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Specialist, Digital Channel Operations
(Customer Relation Officer)
Experience level
Job Function
Job Industry
Min Education Level
Job Type
Job Description
An Excellent Opportunity for ...
• Perform screening and on-boarding of digital channel customers• Perform exception handling during the digital channel on-boarding process where required• Monitor and investigate digital channel applications for fraud where applicable• Maintain the back office system of the bank’s digital platform• Establishing, maintaining and enforce a proper supervisory program and competent system of internal controls for the Bank• Plan, organize, manage, implement and review to ensure all banking, operations & service delivery infrastructures including system, equipment, terminal & communication network are available all time for operational / business needs and adequate / up-to-date a to support the business growth,• Prepare and circulate MIS and other internal reports as required on a regular basis• Reporting to regulatory body as required• Interact with all levels of management across business, technology and product of the bank
Open To
Job Requirements
• 3 years or more experience in banking operations• 1 years or more supervisory• Familiarity with the functionalities of mobile banking applications is preferred• Strong teamwork, interpersonal, and communication skills• Observation skills with a keen eye for detail is highly desirable
What we can offer
Benefits
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