Reported successfully

*Operations
• Oversee daily operations across all outlets, ensuring consistent service quality and brand standards
• Develop and enforce SOPs for front-of-house, kitchen, and inventory management
• Monitor and manage food cost, labor cost, and wastage to meet monthly targets
• Identify and resolve operational issues across outlets with urgency and ownership.

*People & Team
• Recruit, train, and develop outlet managers and frontline staff
• Set clear performance expectations and conduct regular reviews
• Build a positive, accountable team culture across all locations
• Mentor outlet-level managers to develop operational independence.

*Sales & Marketing
• Plan and execute promotions, seasonal menus, and events in coordination with marketing
• Maintain strong customer relationships and respond to feedback promptly
• Drive footfall and repeat visits through loyalty initiatives and community engagement
• Identify partnership and B2B opportunities to grow corporate and event revenue.

*Compliance & Standards
• Ensure all outlets comply with food safety, hygiene, and licensing requirements
• Maintain equipment and premises to required standards
• Conduct regular outlet audits and implement corrective actions where needed.

• Minimum 5 years of F&B management experience, with at least 2 years in a multi-outlet or GM role
• Strong financial acumen — comfortable reading and managing a P&L
• Proven ability to lead and develop teams in a fast-paced environment
• Experience managing diverse F&B concepts (café, casual dining, canteen) is an advantage
• Good command of English; Khmer proficiency preferred
• Hands-on, operationally present leadership style — not a desk-only manager