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Assistant, Social Media

(Call Center)

Sathapana Bank
Doun Penh | Phnom Penh
  1 Post
Verified This job has been verified by the company as a real job vacancy. 21 Nov 2025
Recruiter active2 days ago The recruiter at this company was last active reviewing applications.
Phnom Penh
Verified
Recruiter active2 days ago The recruiter at this company was last active reviewing applications.
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Assistant, Social Media

Sathapana Bank
Phnom Penh
Apply Here

Assistant, Social Media

(Call Center)

Sathapana Bank
Recruiter active2 days ago The recruiter at this company was last active reviewing applications.
Cambodia - Phnom Penh
Verified This job has been verified by the company as a real job vacancy.
Doun Penh | Phnom Penh
  1 Post
21 Nov 2025
Verified This job has been verified by the company as a real job vacancy.
Recruiter active2 days ago The recruiter at this company was last active reviewing applications.
Apply Here

Experience level

Entry Level

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Big Opportunity for ...

  • Ensure that the service level of social media channels is achieved properly.
  • Respond to customers’ inquiries through writing channels such as email, Facebook, WhatsApp, and Telegram by following given standard script and customer service standard of Sathapana Bank. 
  • Handle and resolve customer issues or complaints (if doable in your level). If not, identify and escalate priority issues/complaints to the right person of the units which a complaints/issues raised.
  • Register Complaint, Feedback, and issue into system (CRM).
  • Perform your role and contact point from the client to follow up and close the complaints/issues.
  • Follow-up customer calls where necessary.
  • Provide customers with product and service information, terms and conditions if asked by the client.

Open To

Male/Female

Job Requirements

  • Bachelor’s degree in English, Finance and Banking or any related field.
  • English competency.
  • Ability to communicate the customer via social media with professional writing style both Khmer and English language.
  • Good at Microsoft Office, problem-solving, consulting, and critical thinking. 
  • Be able to work as a team and shift rotation.

What we can offer

Benefits

Rewards for over performance

Highlights

  • An awesome company
  • Join a winning team
  • You can make a difference

Career Opportunities

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques
Apply Here

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Experience level

Entry Level

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

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