Reported successfully

- Lead Operations :

• Lead and oversee Passenger Services, VIP, Lost & Found and Terminal Operations, ensuring smooth, safe and efficient daily operations.
• Evaluate operational performance and KPIs, and align manpower and organization with traffic and business requirements.
• Review daily operational reports, identify issues and take prompt action.
• Lead regular team meetings to communicate company policies, address concerns and maintain a positive working environment.

- Service Quality :

• Ensure compliance with company policies, procedures, safety standards and airport requirements.
• Maintain high-quality service and respond effectively to airline, customer and stakeholder feedback.
• Coordinate with airlines and business partners, including participation in regular service meetings.
• Ensure compliance with SGHA, SLA and relevant airport requirements, and support internal and external audits.

- Manage Team:

• Manage and supervise the Passenger Services, VIP, Lost & Found and Terminal teams.
• Plan manpower, monthly rosters and daily assignments in line with operational needs and labor requirements.
• Monitor staff performance, conduct training and briefings, and address conflicts or disciplinary matters when required.
• Identify operational gaps, manpower and equipment shortages, and implement corrective and improvement actions.
• Propose and implement strategies to improve operational efficiency and passenger service quality.

Qualifications :

• Graduate with a university degree in management with 5+ years of relevant experience.
• Strong communication skills in both Khmer and English, with good interpersonal skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and internet applications.
• Strong planning, initiative and adaptability, with the ability to work under pressure and demonstrate integrity.