Ticketing Officer (Airline) in Phnom Penh

Ticketing Officer (Airline)

(Front Office)

WorldBridge Group of Companies

Chamkar Mon | Phnom Penh

3 Posts

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Ticketing Officer (Airline)

WorldBridge Group of Companies, Chamkar Mon | Phnom Penh

Apply Here

Ticketing Officer (Airline)

WorldBridge Group of Companies

Apply Here

Ticketing Officer (Airline)

(Front Office)

WorldBridge Group of Companies

Cambodia - Phnom Penh

Chamkar Mon | Phnom Penh

3 Posts

20 Nov 2025

Apply Here

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Airlines/Aviation

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Great Opportunity for ...

Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates fares and actively issue online tickets and sell related products by identifying customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products. Ensure set service quality levels are achieved for all customer interactions
Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated, and that the customer request is met in order to provide them with excellent service. Highlight to customers the relevant requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time.
Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares.
Keep abreast of Emirates Group news and updates to ensure relevant professional and company standards are maintained.
Ensure that all necessary ticket related documentation is filed, timetables updated, brochures, sale and promotional material is properly displayed on individual counters, providing various options to the customer which will assist in increasing sales.
Support the Customer Sales & Service Team Leader on closing the end of day sales and banking funds received.
Support Travel Agents and corporates by assisting them in making bookings with special arrangements. Advise and guide Travel Agents and corporates on quoting special fares and completing ticketing formalities. Fulfil Emirates online queries and other complex activities such as medical cases, unaccompanied minors, and special services.
Attending, in representation of Emirates in Emirates uniform, events, conferences, and exhibitions. Considering that Emirates uniform is part of Emirates brand where the unform used only for business and work purposes, personal use is forbidden.
Responsible for adhering to the relevant health and safety requirements and safe working practices applicable to their employment.

Open To

Male/Female

Job Requirements

Bachelor degree in related major or minor.
Fluent English language proficient in writing, reading, talking, communicating through several channels including phone and emails.
Commercial and Sales. Ticketing: issuance, changes, refunds, exchange, cancellations, reissue. Travel plans: tickets, packages, cross selling. Documentations, administration, travel requirements i.e. visa, travel documents. Diplomatic travels, protocols, customer service excellency.
2+ years of experience in reservations office environment within airline, travel industry with certification in Travel and Tourism. I
n addition, PC based skills operating Windows package including Word / Excel / e-mail and reservation system. Other languages besides English.

What we can offer

Benefits

- Seniority Pay
- Following Labor Law

Highlights