1. KPI Management

• Develop and standardize departmental KPI frameworks aligned with company objectives
• Coordinate with all departments to define, implement, and update KPIs
• Monitor KPI performance regularly and identify gaps, risks, and improvement areas
• Conduct KPI audits to ensure accuracy, consistency, and compliance
• Analyze KPI data and prepare periodic performance reports for management
• Support departments in improving KPI achievement through data driven insights

2. SOP Development and Control

• Develop, review, and update company SOPs across all departments
• Ensure SOPs are aligned with company policies, legal requirements, and best practices
• Monitor SOP implementation and conduct regular audits
• Identify non compliance issues and recommend corrective actions
• Analyze SOP effectiveness and propose improvements
• Maintain proper SOP documentation and version control

3. Compliance Management

• Ensure compliance with internal policies and external regulations
• Monitor staff vehicle insurance, registration, and related documentation
• Manage employee contracts, contract renewals, and compliance records
• Oversee company external document processes including licenses, permits, and official submissions
• Conduct compliance audits and risk assessments
• Prepare compliance reports and follow up on corrective actions

4. Reporting and Coordination

• Prepare regular KPI, SOP, and compliance reports for management
• Support management with analysis, dashboards, and summary insights
• Work closely with HR, Admin, Finance, and Operations departments
• Support continuous improvement initiatives and governance standards

Education and Experience

• Bachelor’s degree in Human Resources, Business Administration, Management, or related field
• Minimum 5 years of experience as HR Manager, Compliance Manager, or similar role
• Strong experience in KPI development, monitoring, and analysis
• Proven experience in SOP development and audit processes
• Solid knowledge of compliance and regulatory requirements

Skills and Competencies

• Excellent writing skills in both Khmer and English
• Strong analytical and reporting skills
• Excellent proficiency in Microsoft Office, especially Excel, Word, and PowerPoint
• Ability to use AI related tools for reporting, analysis, documentation, or process improvement
• Strong attention to detail and documentation control
• Good communication and coordination skills