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Customer Service Consultant

(Customer Relation Officer)

J Trust Royal Bank
Doun Penh | Phnom Penh
  1 Post
Verified This job has been verified by the company as a real job vacancy. Today
Recruiter active23 hours ago The recruiter at this company was last active reviewing applications.
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Customer Service Consultant

(Customer Relation Officer)

J Trust Royal Bank
Recruiter active23 hours ago The recruiter at this company was last active reviewing applications.
Cambodia - Phnom Penh
Verified This job has been verified by the company as a real job vacancy.

Experience level

Entry Level

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Fantastic Opportunity for ...

  • Actively seek opportunities to make appropriate customer referrals to accredited specialist staff
  • Achieve and seek to outperform referral targets and contribute to branch performance
  • Will take personal responsibility for delivering high quality customer interactions
  • Work efficiently and accurately to process customer transactions as quickly as possible while gaining knowledge and understanding of customers through listening carefully and questioning to identify potential needs
  • Be responsible for efficiently balancing and managing cash
  • Ensure individual and branch compliance to JTR policies and procedures in all actions
  • Working collaboratively with colleagues to help the branch be more successful
  • Develop personal strategies to improve outcomes
  • Support and actively assist other team members in the work of the branch
  • Alignment and adherence with governance policies, processes and standards and with external regulatory requirements
  • Identify risk and security issues within processes and determine remediation plans.

Open To

New graduates
Internship
Male/Female

Job Requirements

  • Constant increase in the number of Bank customers in the branch
  • Relationship management skills
  • Risk and security audit scores
  • Computer literacy
  • Some experience in sales
  • Understanding of compliance
  • Strong customer focus

What we can offer

Benefits

- Competitive Salary
- Comprehensive Insurance Coverage
- Career Advancement Opportunities
- Learning and Development Programs
- Other Benefits

Highlights

  • An awesome company
  • Join a winning team
  • You can make a difference

Career Opportunities

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques