រាយការណ៍ជោគជ័យ

• Closely monitor the system error log and enhancement log to ensure no long outstanding issue left unattended/unresolved.

• Daily monitor of server health and performance, server space, backup jobs and respond to support issue

• Ensure Data Center is always secured and protected from any illegal both physical and logical access.

• Manage projects to upgrade, replace or alter systems in response to actual or anticipated demand from the business using IT project management delivery mythologies.

• Ensure all IT incidents reported are recorded properly on the IT incident / Problem log report.

• Ability to prioritize, manage, and track open cases at all relevant stakeholders.

• Ensure availability of systems and infrastructure by pro-active monitoring, maintenance and management of system

• Supervise, monitor and follow up on all tickets assigned to vendor IT Data Center support team

• Ensure cleanliness, tidiness, and environment control of Data Center and Disaster Recovery Site

• Other assigned tasks

• Bachelor/Master Degree in computer science or a related field, or significant equivalent experience.

• 1 years of experience in management information systems.

• Knowledge of the IT infrastructure in banking industry is preferred.

• Excellent technical diagnostic and analytical skills and a consultative and collaborative approach to problem solving.

• Ability to develop, implement and monitor processes for systems management and operations; knowledge of and ability to monitor Service Level Agreements.

• Ability to deliver Information Technology Infrastructure Library (ITIL) service management principles and embedding these into the team and organization.

• Experience in Server Virtualization.

• Ability to lead team of direct and in-indirect reports to deliver projects and system upgrades.

• Data Centers Infrastructure Management.

• Server and Storage Management (Hardening, Patch Management etc.)

• Knowledge of the underlying operation banking system.

• Good organization and time management skills.

• Excellent analytical and English communications skills (verbal/written).

• Demonstrates a strong personal commitment to customer needs and corporate objectives.