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• Administrate on the current switching systems as well as the integrated systems, Cambodia Shared Switch (CSS) … etc.
• Setup, maintenance any required system environments SIT, UAT, PRE-PROD, etc.
• Ensure the system is updated as per the changes released by the card schemes.
• Ensure the backup environment (DR) and the production environment (DC) having the same configuration, settings, parameterizing and real-time synchronization.
• Assist in switching over exercise between DC and DR at least twice a year.
• Maintain and keep the Edit Package system as well as Visa Testing System (VTS) up-to-date and usable.
• Ensure the acquiring BIN table is up to date as per released by the card scheme companies like Visa, MasterCard, Union Pay, JCB … etc.
• Administrate on Card Management System (CMS) and ensure the users and roles are well managed and performed user access review in every three months.
• Ensure credit card statements are generated and sent to the card holders on time (Every 20th of each month)
• Manage system logs and keep in a safe location for internal/external purpose.
• Asist in new card scheme projects implementation (MasterCard, Union Pay, JCB … etc.) and any other third-party integration projects.
• Initiate new technology functionalities on top of the current existing functionalities on the ATM machines and POS terminals to ensure that Sathapana bank is a leading technology bank.
• Provide second-level supports to the call center or the business team.
• Performs troubleshooting as required. As such, leads problem-solving efforts by involving outside vendors and other support users.
• Ensure PCI compliance as well as internal and external audit.