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Customer Experience Insight Associate Manager

(Data Analyst)

WING BANK (CAMBODIA ) PLC
Boeng Keng Kang | Phnom Penh
  1 帖子
Verified This job has been verified by the company as a real job vacancy. 04 Aug 2025
招聘人员活跃16 小时 前 The recruiter at this company was last active reviewing applications.
Phnom Penh
Verified
招聘人员活跃16 小时 前 The recruiter at this company was last active reviewing applications.
在此申请
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Customer Experience Insight Associate Manager

WING BANK (CAMBODIA ) PLC
Phnom Penh
在此申请

Customer Experience Insight Associate Manager

(Data Analyst)

WING BANK (CAMBODIA ) PLC
招聘人员活跃16 小时 前 The recruiter at this company was last active reviewing applications.
Cambodia - Phnom Penh
Verified This job has been verified by the company as a real job vacancy.
Boeng Keng Kang | Phnom Penh
  1 帖子
04 Aug 2025
Verified This job has been verified by the company as a real job vacancy.
招聘人员活跃16 小时 前 The recruiter at this company was last active reviewing applications.
在此申请

经验水平

Manager

工作职能

IT Hardware, Software

就业行业

Banking/ Insurance/ Microfinance

最低教育水平

Bachelor Degree

工作类型

Full Time

职位描述

An Exciting Opportunity for ...

  • Manage and monitor the day-to-day activities of the Customer Experience Insight team to ensure alignment with strategic plans and achievement of operational KPIs.
  • Ensure all customer feedback and surveys (by segment, channel, region, or target group) are properly planned, executed, and monitored.
  • Analyze customer feedback data to generate insights that support improvements in customer experience across Wing Bank and Wing E-commerce.
  • Monitor team performance, provide training or coaching as needed, and take corrective actions to maintain quality and efficiency
  • Work closely with business owners and other departments to align feedback insights with customer experience improvement initiatives.
  • Continuously evaluate team and process effectiveness, suggesting or implementing improvements based on insight findings.
  • Support the overall customer experience strategy through insight-driven decisions and regular communication with stakeholders.
  • Perform any additional tasks or responsibilities as assigned by the line manager.

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Male/Female

职位要求

  • Bachelor’s degree in IT Programming, Economics, or Marketing; knowledge in data management is a plus.
  • Minimum 5 years in customer experience insight, survey/feedback analysis, or CX improvement—preferably in banking, e-commerce, or service sectors.
  • Understanding of the banking industry, company values, and culture is preferred.
  • Skills: Strong communication in English, excellent organizational and time management skills, and high proficiency in reporting and data tools (Excel, SQL, Tableau/Power BI, Access, etc.).
  • High integrity, confidentiality, strong work ethic, and the ability to work under pressure and meet deadlines.

我们能提供什么

好处

Reward for over performance

亮点

  • 优秀的公司
  • 加入团队
  • 您可以有所作为

工作机会

  • 机会晋升
  • 职业培训机会
  • 学习新技能和技巧
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经验水平

Manager

工作职能

IT Hardware, Software

就业行业

Banking/ Insurance/ Microfinance

最低教育水平

Bachelor Degree

工作类型

Full Time

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