Reported successfully

• Analyze business requirement for new products development in core banking.

• Provide system functional support on Teller function, CASA, TD, Loan modules, and new branches setup to branches and back-office users escalate as well as escalate issue or request from junior support member

• Raise and follow up issue/request in My Oracle Support (MOS) for any cases the issue or request cannot be supported by local application support team

• Produce tech support performance report including SLA. Improve response time and SLA breach

• Test the bug fixes or enhancement provided by Oracle support, identify, and mitigate if any impact to production.

• Prepare/review system guideline and SIT/UAT sign off document. Ensure proper guidelines are created, reference documents are properly kept and retrieve.

• Conduct walkthrough on system support guidelines to team members. Ensure a good understanding of system functionality for each member.

• Review and ensure collect information input into review reports such as active/close user review, admin activities review, and other tasks mentioned in department’s frequent task list for in-scope system

• Prepare/update user access matrix for in-scope systems including periodical access matrix review

• Ensure access provision is aligned with user access management SOP

• Review/Prepare and collect relevant supporting documents based on audit, risk, and compliance requirements.

• Be able to perform EoC on urgent case or whenever required • Product unit performance reports such as weekly, monthly, quarterly.

• Produce tech support performance report including SLA. Improve response time and SLA breach

• Good understanding of installation, testing, operation, troubleshooting, and maintenance of Core Banking system

• Develop new ideas, processes, and products that have the potential to drive meaningful change. Have experience implementing and managing projects related to new ideas and processes

• Participates in the 24/7 on-call for any incident or abnormal in systems

• Perform other tasks assigned by management.

• Bachelors in IT/ Engineering / Computer Science or higher.

• Minimum 6 years working experience in the Core Banking System or related fields.

• Oracle FLEXCUBE Universal Banking is a plus.

• Good in spoken and written English.

• Good integrity, positive attitude, helpful, high commitment, competence, and motivation.

• Good communication and work with the consultant

• Well understand banking operation

• Well understand the table structure of FLEXCUBE Core banking

• Strong knowledge of SQL statements, PL/SQL

• Good knowledge of financial/accounting principles and Banking operations.