1. Operations & Project Management

• Oversee daily operations of architecture, interior design, and construction-related projects.
• Implement and manage time tracking and project profitability tracking (initially via simple tools like Excel/Sheets; later via Monograph or similar software).
• Monitor team workload and capacity; ensure no over-allocation of staff.
• Standardize and improve workflows for:
• Design stages (concept → design development → construction documentation)
• Client approval steps
• Site visit and reporting

2. Client & Customer Service Management

• Ensure project timelines, deliverables, and milestones are clearly defined and followed.
• Conduct regular weekly review meetings with project leads to track progress and issues.
• Act as a primary point of contact for many day-to-day client communications, especially on progress updates, scheduling, and general questions.
• Support the Principal Architect during key client meetings, presentations, and negotiations.
• Help manage client expectations, resolve conflicts, and ensure high service quality.
• Coordinate with clients on contracts, variation orders, and additional services where applicable.

3. HR & People Management

• Work with HR/admin to:
• Manage recruitment, interviews, and selection of staff.
• Oversee onboarding and orientation for new employees.
• Implement basic HR policies (attendance, leave, work hour expectations, etc.).
• Support staff performance management:
• Set clear roles and responsibilities.
• Conduct or support performance reviews with the Principal Architect.
• Help maintain a positive work culture, team motivation, and staff retention.

4. Finance & Admin Coordination

• Coordinate with accountant / external bookkeeper on:
• Invoices, billing schedules, and payment follow-ups.
• Payroll preparation and approval.
• Track basic financial indicators for projects:
• Design fee vs. actual hours
• Cost vs. budget
• Prepare monthly operations reports for shareholders:
• Ongoing projects status
• Profitability summary (high-level)
• Cash flow overview (with support from finance)

5. Systems, Processes & Improvement

• Document and improve SOPs (Standard Operating Procedures) for:
• Project workflow
• Client communication
• Internal approvals
• Site coordination
• Lead implementation of new tools (e.g., Monograph) with support from the team.
• Identify bottlenecks and propose solutions to improve efficiency and profitability.

6. Reporting & Strategy Support

• Report directly to the Principal Architect / Founder.
• Provide monthly and quarterly reports to shareholders on:
• Operations and resource status
• Project performance and risks
• HR and staffing overview
• Support the Principal Architect in strategic planning and execution (new services, new locations,partnerships, etc.).

Education & Background

• Education & Background Design, or related field.
• Bachelor’s degree in Business Administration, Management, Engineering, Architecture, Interior
• Postgraduate degree or MBA is an advantage but not required.

Experience

• Minimum 5–8 years of working experience, with at least 3 years in a management / leadership role.
• Experience in one or more of these industries is strongly preferred:
• Architecture / Interior Design 3 ©Seng Hout Fafa Food. All rights reserved.
• Construction / Real Estate Development
• Project-based professional services (consulting, engineering, etc.)
• Proven track record in:
• Managing teams and operations
• Handling clients and resolving issues
• Implementing systems or processes to improve efficiency

Skills & Competencies

• Strong operations and organizational skills – able to manage many moving parts at once.
• Good understanding of project management (timelines, resources, deliverables).
• Comfortable with numbers:
• Basic financial literacy (costs, margins, profitability).
• Able to read reports and make decisions from them.
• Excellent communication skills, both written and verbal.
• Strong people management skills:
• Can lead, motivate, and guide staff.